September 2, 2008 by welshcyclist
I feel so embarassed about, what seems to be, my continuing tale of woe, it seems every time I post to this blog of mine, something has gone wrong with my Subway 8 and my efforts to commute. Either I am the victim of hopeless bike maintenance, from Halfords, my local bike shop, or just the unluckiest cyclist in the world.
Well what has gone wrong this time ? I hear you all say, with a yawn, you too must be getting bored with my endless bicycle problems.
Today I was looking forward to picking up my Subway from Halfords, after the replacement of the faulty inner tube, ( leeking valve ). I rang, to make sure it was ready, and was told “..er..I was just going to have a look at it….”, I told them again what was required, a new tube, and a replacement spoke, and between us agreed a time, after 2 p.m., when I could pick it up. Sadly, when I arrived the bike was still in pieces, and not finished, but someone, at least, was working on it, and told me it would be ready in 10 minutes. I went outside, put the bike rack on the car, and had to wait another 30 minutes.
Finally it was ready, I told the ” mechanic “, who had been working on my bike, that I’d take it for a spin around the car park, remembering only too well, what had happened last time I’d picked it up from there. As soon as I began to pedal it was obvious something was wrong, the pedals seemed to be dragging, not moving smoothly, my immediate thought was, oh no, not again! Miserably, I took the bike back in to the ” mechanic “, and showed him, his reply was staggering. He said he’d have a look, but it might have to wait until……”…THE MECHANIC CAME IN ON THURSDAY..!!!!!! “.
Flabbergasted, I simply said to him, I hadn’t the time to wait, while he, yet again tried to sort my bike out, that I would ring in the morning. Since returning home I’ve sent a very long email to Halfords, explaining the dreadful year I’ve had under their totally useless ” Bikecare Plan “, and incompetent service. Getting it all off my chest, however, does not solve my problem, i.e., not having my bike to commute, it’s so “..*^%$£*+..” frustrating. I’m constantly back to square one, no two-wheeled transport for my commuting.
This type of thing has happened far too many times in the year I’ve had the Subway 8, I am completely exasperated with Halfords, and need them to do something big to put things right….
So far I’ve only received an automatic email reply from their customer services office, stating they will reply within 7 days, the clock is ticking.
Sorry again for this tale of woe.